Our impact

2018 was a big year. We doubled in size, opened a new studio in Sheffield and started working on some of our biggest projects to date - all with the aim of working alongside organisations to reach and impact more communities and citizens. This is how we’ve made a difference, together.

Last year, we worked on 78 projects alongside organisations from around the world.

A desktop view of the map - We have worked in 35 cities in the US, across the UK and Australia, and around the world in countries like Germany, Montenegro, Uganda and Kyrgyztan. A mobile view of the map - we have worked in 35 cities in the US, across the UK and Australia, and around the world in countries like Germany, Montenegro, Uganda and Kyrgyztan.

These organisations come in all shapes and sizes from local government to charities and foundations

Our projects focused on some of the most pressing and complex issues facing public services today

Collaborating and engaging with staff and organisations, the work we’ve achieved together has the incredible potential to make a lasting impact for:

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Citizens
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Staff
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Organisations

We’re already seeing the impact of the work we delivered together with our partners in 2018

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Citizen
We aim to improve experiences and outcomes for citizens.
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Service
We strive to create and improve end-to-end services.
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Organisation
We work together with organisations to ensure that change is embedded and sustainable.
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System
We seek to influence infrastructure, policy, guidance and more, for full systems change and transformation.
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Citizen
We aim to improve experiences and outcomes for citizens
85% increase in housing customers using resolution tools themselves
"I found this service helpful and has brought relief. It feels like someone cares"
65% of families increased their fruit and vegetable consumption
Reduced average follow-up response time to customer issues from over a week to 4 hours
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Service
We strive to create and improve end-to-end services
"I am excited about the future changes which cannot come fast enough"
In an 8 week discovery, implemented quick wins that could reduce demand on service by 8%
"You've shown me a vision that everyone can understand, a roadmap to how we can get there, and the immense value this brings to the charity"
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Organisation
We work together with organisations to ensure that change is fully embedded and sustainable
Identified £4m in savings over a 4-5 year period for a local council
"The benefits of this way of working are unique. The freedom and space to learn from the FG team and from each other was unprecedented"
"This {human centred design} is amazing! It’s completely flipped how I approach problems. Now rather than starting with our systems I ask 'what is the user trying to achieve?'"
Scoped and created job roles for 50+ new roles in a digital service team
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System
We seek to influence infrastructure, policy, guidance and more, for full systems change and transformation
Developed three interventions to childhood obesity; two included in social prescribing policy
Created more positive experiences between work coaches and individuals, currently trialling in JobCentres
Reached over 7 million people through events, social media and live radio

A big thank you to everyone involved; employees, partners and friends of FutureGov! Want to know more about the work we do and how we could work together?