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Improving student frontline experiences
Service discovery at the University of York
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Trafford Modernisation Programme
Designing and launching public service modernisation
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Buckinghamshire digital adoption
Redesigning the prospective adopter’s experience
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Good Work Camden
Helping residents to secure and sustain good work
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Building a digital PPE management tool
Supporting North East London to keep staff safe during a pandemic
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Essex financial assessment discovery
The future experience of financial assessments
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Helping citizens find support
Designing a digital front door for adults services
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Applying for support with SEN
The Education Health and Care planning experience
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Designing waste services
Repeatable processes in waste management
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Building a neighbourhood assembly
A citizen-led approach to health and wellbeing
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Using data to improve viability assessments
Negotiating more affordable housing
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Service patterns in local government
Building better citizen experiences
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50 services for 1001 municipalities
Making services accessible online for citizens
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North East Lincolnshire Council: Adult services review
A shared vision for health & social care
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End to end design of Finance and Place services
Building better and more cost effective services
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Capability-Building for NGOs
Training and workshops for NGOs on human-centred design and design thinking
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FamilyStory: improving outcomes for children and families
Radically rethinking children’s social care
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Design-led transformation across council services
Building the Essex Digital Approach
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Wyndham City Council
Rethinking organisation processes for better customer experience
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North Tyneside
Redesigning the front door to social care for adults and children’s services
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Family Violence Research
FutureGov was brought in to demonstrate the benefits of this approach across various systems and at scale
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The Magistrates’ Court of Victoria
An applicant-centred approach to family violence intervention orders
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ChildStory
Creating new technology to support a $100 million child protection programme.
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Barking and Dagenham
Getting targeted help to residents sooner by combining seven services into one.
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Re-designing day services
Rethinking the service delivery model for people with dementia and adults with learning disabilities.
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Digital skills transfer - York
Youth Offending Team and ICT Team Skills Transfer and Digital Prototyping
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Rural transport, on demand
Bringing digital innovation to the transport network for rural residents of Essex & Suffolk.
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The council of the future
Introducing a culture of digital innovation
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Start-up fostering service
Designing and implementing a new specialist fostering service for teenagers