Understanding resident need in a crisis to deliver emergency support
Discovery into a digital offer driven by user needs
Improving transport data discoverability with the right digital infrastructure
Co-designing a Connected Services Model to provide access to stable homes
Service discovery at the University of York
Designing and launching public service modernisation
Redesigning the prospective adopter’s experience
Helping residents to secure and sustain good work
Supporting North East London to keep staff safe during a pandemic
The future experience of financial assessments
Designing a digital front door for adults services
Repeatable processes in waste management
A citizen-led approach to health and wellbeing
Negotiating more affordable housing
Building better citizen experiences
Making services accessible online for citizens
A shared vision for health & social care
Building better and more cost effective services
Training and workshops for NGOs on human-centred design and design thinking
Radically rethinking children’s social care
Building the Essex Digital Approach
Rethinking organisation processes for better customer experience
Redesigning the front door to social care for adults and children’s services
FutureGov was brought in to demonstrate the benefits of this approach across various systems and at scale
An applicant-centred approach to family violence intervention orders
Creating new technology to support a $100 million child protection programme.
Getting targeted help to residents sooner by combining seven services into one.
Rethinking the service delivery model for people with dementia and adults with learning disabilities.
Youth Offending Team and ICT Team Skills Transfer and Digital Prototyping
Bringing digital innovation to the transport network for rural residents of Essex & Suffolk.
Introducing a culture of digital innovation
Designing and implementing a new specialist fostering service for teenagers